Delivery & Returns

PAYMENTS

We accept payments via a direct bank transfer or by PayPal.  You will receive immediate confirmation once payment has been received and your order will then be fulfilled.

 

PACKAGING

Orders are packaged with care and consideration for the planet and all materials can be recycled, re-used or composted. Where possible we repurpose packaging that has been used for the delivery of goods. We try to observe best environmental practice when sourcing new packaging and purchase sustainable materials.

We always endeavour to package our orders well but if items are damaged in transit then please notify us within two days of receipt of goods and provide photographic evidence of the damage.

 

DELIVERY

We aim to process and package orders from our studio within two days of receipt of payment, subject to stock availability and excluding any pre-order items.  Should you require immediate delivery on any items please contact us and we shall do our utmost to send your order as quickly as is feasibly possible.

 

UK DELIVERY

We use Royal Mail and Parcel Force for the majority of our shipments and employ the services of alternative couriers for larger orders.

Delivery within mainland UK is £5.95 per order.  UK orders will usually arrive within 2-4 working days of being posted.

 

INTERNATIONAL DELIVERY

We value our international customers and frequently arrange worldwide shipping.  Our website is currently set up to accept UK orders only.  If you live outside of mainland UK and would like a delivery quotation then please contact us at: info@willandbea.co.uk  to discuss your requirements.

Please note our delivery costs do not include any locally applied taxes and charges that may be levied by countries outside of the UK.  Any such costs are the responsibility of the buyer so please check before placing an order if you are unsure. Sadly we have no control over these charges.

 

RETURNS & REFUNDS

We take pride in our products and seek to maintain the highest quality standard in our business practice.  Great care is taken when photographing and describing our products but due to the age and uniqueness of some items they may show imperfections. We do love our pieces to be individual and show their character and in many cases the wear of the product can add to its appeal.  All vintage and antique items are unique and will not come back into stock.

We appreciate your custom and sincerely hope that you are happy with your purchase.  If for any reason you have a problem with a product or service, please contact us as soon as possible so that we can try to resolve the issue to your satisfaction.  Please do not return an order to us without contacting us first.

Returns will be accepted for a full refund or exchange providing they are returned within seven days of receipt and are in original condition.  After this time period has expired, we are not able to offer a refund or exchange.

To return your product, please email us and we will provide you with address details for shipping.  Please note that we are unable to refund any postage charges and will not be responsible for damage or loss to items during transit.  We strongly advise that you use registered post and retain proof of purchase.  Once your return is received and inspected, and if the condition matches our requirements, a refund will be applied to your original method of payment.

 

CONTACT  DETAILS

If you have any queries about your order, our products or services or require further information about our shipping rates, please contact us at: info@willandbea.co.uk

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