DELIVERY

We ship worldwide from our studio in Wiltshire, England and aim to process and package orders within two days of receipt of payment, subject to stock availability and excluding any pre-order items.  Please note that larger items that cannot be boxed such as furniture and large pots only ship to the UK.  Should you require more immediate delivery on any items please contact us and we shall do our utmost to accommodate you.

UK DELIVERY

We use Royal Mail and Parcel Force for the majority of our shipments.

Our standard delivery charge to UK Mainland addresses is £5.95 per order unless stipulated in the product description.  Orders within the UK will usually arrive within 2-4 working days of being posted.

For large or fragile items such as furniture and large pots, we employ the services of specialist independent couriers on a hand delivery service.  Please contact us to obtain a quotation.

Alternatively collection can be scheduled free of charge from our Wiltshire studio.  Please contact us to arrange collection within one month of purchase.

INTERNATIONAL DELIVERY

We value our international customers and frequently co-ordinate worldwide shipping.  Should you live a little further afield, then note below our postal delivery charges:

To Northern Ireland: £19

To Ireland, the Channel Islands and other British Isles: £29

To the EU: £39

To the US, Canada and the rest of the world: £55

Regretfully we are unable to ship large or fragile items such as furniture and large pots internationally.

Please note our delivery costs do not include any locally applied taxes and charges that may be levied by countries outside of the UK.  Any such costs are the responsibility of the buyer and will need to be paid to local customs on import.  Please check before placing an order if you are unsure.

Please contact us at: info@willandbea.co.uk to discuss requirements or shipping options.

RETURNS & REFUNDS

We take pride in our products and seek to maintain the highest quality standard in our business practice.  Great care is taken when photographing and describing our products but due to the age and uniqueness of some items they may show imperfections. We do love our pieces to be individual and show their character and in many cases the wear of the product can add to its appeal.  All vintage and antique items are unique and will not come back into stock.

We appreciate your custom and sincerely hope that you are happy with your purchase.  If for any reason you have a problem with a product or service, please contact us as soon as possible so that we can try to resolve the issue to your satisfaction.  Please do not return an order to us without contacting us first.

Returns will be accepted for a full refund or exchange providing they are returned within seven days of receipt and are in original condition.  After this time period has expired, we are not able to offer a refund or exchange.

To return your product, please email us and we will provide you with address details for shipping.  Please note that we are unable to refund any postage charges and will not be responsible for damage or loss to items during transit.  We strongly advise that you use registered post and retain proof of purchase.  Once your return is received and inspected, and if the condition matches our requirements, a refund will be applied to your original method of payment.

CONTACT  DETAILS

If you have any queries about your order, our products or services or require further information about our shipping rates, please contact us at: info@willandbea.co.uk

PACKAGING

Orders are packaged with care and consideration for the planet and all materials can be recycled, re-used or composted. Where possible we repurpose packaging that has been used for the delivery of goods. We try to observe best environmental practice when sourcing new packaging and purchase sustainable materials.

We always endeavour to package our orders well but if items are damaged in transit then please notify us within two days of receipt of goods and provide photographic evidence of damage.